How Great Customer Service Can Boost Your Profit Level

How Great Customer Service Can Boost Your Profit Level


Andreas runs a grocery store and is always frustrated. He always says ‘why are today’s customers harder to please’? Do you really agree that customers are hard to or is it plain inability to really take your relationship to another height?

Whatever the case may be, we live in an era where there is increasing competition amongst companies to win more customers and make more profit.

Customers have the mentality that they are ‘kings’. Why? Well, because without them, you will stop ‘smiling to the bank’.

But wait a minute! Are they really ‘kings’ or is it mere exaggerations by the business community?

Without doubt Customer service should never be disregarded. While you might be fuming about how you have tried all and still cannot really boost your profit level, others are putting a lot into it and are ‘hitting the mark’.

We are in an era of heightened customer expectation and so you have to nurture a fruitful customer service.

Here are few basic rules about customer service;

1.  Promise What You Can Deliver

When you do not deliver as promised, it frustrates the customer. If there is a reason why you cannot deliver what you promised, it is always advisable to let the customer know beforehand that they won’t be getting it after all. A customer who knows this earlier than stipulated, is less likely to be disappointed.

2. Honesty

One major source of worry for customers is companies that do not apologize when they err. Be honest enough to open up, especially when you have erred in whatever magnitude. It is a sign of bravery, plus your customers know that the company is run by humans and not robots.

When you do this, you will most likely have the opportunity to be given a second chance.

3.  Respect

Having maximum respect for customers is a virtue anyone who wants to make extra profit should imbibe. As a matter of fact, everyone in your company should respect clients no matter what.

Speaking to your clients nicely and listening to their complaint is really important. Every customer wants to have a client that can listen to them whenever they come calling.

4.  Patience

All over the world there are customers who will always push to the limits. Some of them call in or walk into your office ready to lash and talk harshly at you. The antidote to such is to keep your calm and be patient.

Never allow your customers provoke you to the extreme. You must be smart enough to detect when it’s going overboard and draw a line.

Keep every conversation official. Never take harsh words spoken at you personal. Ability to be able to separate these two will make you maneuver any looming challenge the furious customer brings.

When you put all these into consideration, your company will be regarded as one with an awesome customer service.  Never forget, if you give your customers a wonderful experience you will be guaranteed an awesome profit margin result.

Enjoyed the post? Kindly use the sharing buttons below to share the post on your favorite social networks. To make sure you stay up to date with our articles, enter your email to subscribe

Published by Valentine Belonwu

My name is Valentine, founder of this site, an entrepreneur working as a moderator at Bizsugar a small business community news site. Connect with me on Google+ at Valetine Belonwu


  1. sapna · January 15, 2013

    HI Valentine

    I think honesty and patience holds the key and this is applicable in every sphere of life.

    Thanks for sharing this great info.


    • admin · January 15, 2013

      Hi Sapna,
      I agree with you, honesty and patience are 2 greater things one needs to hold in order to achieve anything!

      Thanks for stopping by 🙂

  2. g · June 22, 2020

    Thank you for any other informative blog. Where else may just I get that kind of info written in such a perfect way?
    I’ve a venture that I am simply now running on, and I’ve been on the glance out for
    such information.

  3. · June 26, 2020

    Excellent way of explaining, and good piece of writing to take
    information regarding my presentation subject, which i am going to
    present in college.

  4. · June 26, 2020

    This is a very good tip especially to those fresh to the blogosphere.
    Simple but very accurate information… Appreciate your sharing
    this one. A must read article!

  5. cbd oil that works 2020 · June 27, 2020

    If some one needs to be updated with latest technologies afterward he must be go to see this website and be up to date every

  6. Bernetta Ruff · July 7, 2020

    I just want to mention I am just very new to blogging and site-building and absolutely enjoyed this web page. Likely I’m likely to bookmark your blog . You surely come with remarkable stories. Appreciate it for revealing your website.

  7. where can you buy viagra · July 9, 2020

    Youre so awesome! I do not mean Ive check out anything like this prior to. So good to find somebody with some initial thoughts on this subject. realy thanks for starting this up. this website is something that is required on the web, somebody with a little creativity. useful job for bringing something new to the net!

  8. pure cbd · July 9, 2020

    I wanted to say Appreciate providing these details, youre doing a great job with the site…

  9. John Deere Technical Manuals · July 11, 2020

    There is noticeably a bundle comprehend this. I suppose you have made specific nice points in features also.

Leave a Reply to sapna Cancel reply